Shipping policy

Salty Surf Shipping Policy

Last Updated: April 08, 2025

Email: salty.surf@outlook.com

Website: salty-surf@outlook.com

 

1. Order Processing Times:

We typically process orders within 3 business days of receiving them.

During peak seasons or holidays, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.

 

2. Shipping Methods & Costs:

We offer $10 Standard and $17.95 Express shipping

Shipping costs and options are displayed at checkout.

We do not currently offer International Shipping.

 

3. Shipping Destinations:

We ship to all states and territories in Australia including P.O. Boxes.

 

4. Tracking Information:

You will receive a tracking number once your order has been shipped.

You can track your order using the following link: https://auspost.com.au/mypost/track/search.

 

5. Lost or Damaged Orders:

If your order is lost or damaged in transit, please contact us within 10 days of the expected delivery date.

We will investigate the issue and work with you to resolve it.

 

6. Returns and Exchanges:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at salty.surf@outlook.com. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at salty.surf@outlook.com. 

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at salty.surf@outlook.com.

 

7. Cancellations:

If you need to cancel your order, please contact us as soon as possible.

 

8. Taxes and Duties:

Customers are responsible for any import duties or taxes.

 

9. Contact Us:

If you have any questions about our shipping policy, please contact us at salty.surf@outlook.com.